Security Update for myPRES Access

At Presbyterian, protecting your personal health information is one of our highest priorities. To enhance the security of your account, we are introducing Multi-Factor Authentication (MFA) for all patients accessing our online services.

What Is Multi-Factor Authentication?

Multi-Factor Authentication adds an extra layer of security when you sign in. In addition to entering your password, you will be asked to verify your identity using a One-Time Password (OTP) sent to your phone, email, or authentication app.

Why Are We Making This Change?

Healthcare information is highly sensitive. MFA helps:

• Protect your personal and medical information

• Prevent unauthorized access to your account

• Reduce the risk of identity theft and fraud

• Meet industry best practices for cybersecurity

What to Expect

myPRES users may be prompted to set up MFA when logging in. The setup process takes only a few minutes.

After setup, you may be asked for a verification code whenever you sign in from a new device or when additional security verification is needed.

Guides and Frequently Asked Questions

Need Help?

If you need assistance setting up MFA, call technical support 24/7 at 505-923-5590 or 866-861-7444.